All FleetRun brand replacement parts are warranted for 6 months or 50,000 miles from installation from FleetRun Truck Parts LLC, whichever comes first.
We warrant all new parts against defective material or workmanship when such parts are used in appropriate applications. We will NOT extend this warranty to parts where failure or damage was caused by misapplication, accident, or abuse.
Unless otherwise stated, authorization from your salesperson is required to initiate any return for warranty. If our examination shows the parts to be defective, we will replace such parts free of charge. This warranty extends solely to the replacement of defective parts; we disclaim liability for labor and/or special or consequential damages of any nature.
If it is necessary to return any parts under this warranty, the buyer agrees to wait for the settlement of his claim before any deductions are made in payment to FleetRun Truck Parts LLC. Any expenses incurred without our consent will be disallowed.
To be eligible for a warranty, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a warranty, you can contact us at firstname.lastname@example.org. Please note that the return address will be provided by a customer support representative upon contact, as well as an RA # (Return Authorization) which is mandatory to attach to the returned item for the warranty to be processed.
If your warranty return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any warranty questions at email@example.com.
FleetRun Truck Parts LLC DOES NOT cover labor, towing or any other service or parts under warranty. We only cover the parts sold to you by us, FleetRun Truck Parts LLC is not responsible for damages to your vehicle from parts replacement or installation.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you receive the item you want is to make a separate purchase for the new item, return the item you have, and wait for a refund for the returned item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 30 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 30 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.